Help & Support
Answers to the questions we get most, and a real human on the other end of every message when they don't cover it.
bookmyscrimsindia@gmail.com
Best for account issues, disputes, and anything needing a record.
Message our business number
Fastest for OTP trouble and quick questions during a scrim.
@bookmyscrims
Announcements, downtime notices, and community updates.
Question about one specific scrim? Ask the organizer first
Slots, room IDs, entry XP, prize XP and match results are all controlled by the organizer running that scrim — not by us. Every organizer profile has a WhatsApp link, and every match has a live chat. They can fix a wrong result or refund an entry in seconds; we'd only be forwarding your message to them anyway. Come back to us if they don't resolve it.
Common questions
Account & sign-in
Scrims, slots & rooms
Results & leaderboards
Report abuse or a safety concern
Harassment, hate speech, scams, cheating and impersonation are not tolerated anywhere on BookMyScrims. You have two routes:
- In the app — tap the menu on any chat message to report it or block the sender. Blocks are mutual and take effect immediately; reports go to our moderation queue.
- By email — write to bookmyscrimsindia@gmail.com with a screenshot and the scrim or match link. We act on reports within 24 hours, and remove content or accounts that break the rules.
About the game
BGMI is developed and operated by Krafton. BookMyScrims is not affiliated with, endorsed by, or sponsored by Krafton, and does not host, stream, or provide any game. We handle the operational side of community scrims — registration, slot booking, room sharing, leaderboards and ranking. Problems inside the game itself (bans, crashes, in-game purchases) have to go to the game's own support.
Your data
To access, correct, or delete your personal data, email us at bookmyscrimsindia@gmail.com. Account deletion is also available instantly from your profile — see the account deletion page for exactly what is removed and what is kept.
Still stuck?
Send us the details and we'll take it from there. Registered phone number and team name get you an answer fastest.